Privacy Policy

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This Privacy Policy explains how NatureSteep, operated by Ligamentsywashin at ligamentsywashin.world, collects, uses, stores, and protects personal data when you browse our herbal tea recipe content, purchase blends, visit our Helsinki studio, or contact us regarding Nordic Forest Blend, Helsinki Sunrise Chai, Arctic Berry Infusion, and related products.

1. Data Controller

The data controller is NatureSteep / Ligamentsywashin, Heikkiläntie 10, 00210 Helsinki, Finland. Phone: +358504902815. For privacy inquiries, contact us using the details on reach-us.html. Email: info@ligamentsywashin.world

2. Scope of This Policy

This policy applies to personal data processed through our website, in-studio sales, wholesale inquiries, newsletter sign-ups if offered, customer support, and fulfillment of herbal tea product orders. It does not cover third-party websites linked from our pages.

3. Categories of Personal Data We Collect

• Identity and contact data: name, email address, phone number, billing and delivery address in Finland or abroad.
• Order and transaction data: products purchased (blend names, quantities, prices in EUR), payment status, delivery preferences, and communication about your order.
• Technical data: IP address, browser type, device identifiers, pages viewed, referral source, and cookie identifiers as described in our Cookies Policy.
• Communication data: messages you send via our contact form, feedback on recipes, and records of support conversations.
• Studio visit data: appointment requests, tasting notes you choose to share, and CCTV where legally posted on premises.

4. Legal Bases for Processing (GDPR)

We process personal data only when a legal basis applies under the EU General Data Protection Regulation and Finnish national law:

• Contract performance: processing orders, delivering herbal tea pouches, and providing recipe materials you requested.
• Consent: marketing emails, optional analytics cookies, and contact form submissions where you tick the consent checkbox.
• Legitimate interests: website security, fraud prevention, improving blend descriptions, and aggregated analytics that do not override your rights.
• Legal obligation: tax records, consumer law documentation, and responses to lawful authority requests.

5. Purposes of Processing

We use your data to fulfill product orders, respond to questions about steeping times and ingredients, manage returns under our Return Policy, send transactional emails such as shipping confirmations, maintain accounts if you create one, comply with accounting rules, and protect the integrity of ligamentsywashin.ddd. We do not use your health information because our herbal infusions are food products, not regulated wellness claims.

6. Data Retention

Order records are retained for seven years to meet Finnish accounting requirements. Contact form messages are kept for twenty-four months unless a dispute requires longer storage. Marketing consent records are kept until you withdraw consent plus a short audit period. Server logs are rotated according to our security schedule, typically no longer than ninety days.

7. Recipients and Processors

We share data only with trusted processors bound by data processing agreements: payment service providers, parcel carriers serving Finland and the EU, email delivery services, website hosting within the EEA or under Standard Contractual Clauses, and professional advisers when required. We do not sell personal data. Ingredient suppliers receive only aggregated demand forecasts, not your personal details.

8. International Transfers

Primary processing occurs in Finland and the European Economic Area. If a subprocessors uses infrastructure outside the EEA, we ensure appropriate safeguards such as adequacy decisions or Standard Contractual Clauses approved by the European Commission.

9. Your Rights

Under GDPR you may have the right to access, rectify, erase, restrict processing, data portability, object to processing based on legitimate interests, and withdraw consent at any time without affecting prior lawful processing. You may lodge a complaint with the Office of the Data Protection Ombudsman in Finland (tietosuoja.fi).

To exercise rights, contact us with enough information to verify your identity. We respond within one month, extendable where permitted.

10. Security Measures

We apply HTTPS across the site, access controls for staff, encrypted backups where feasible, and regular review of vendor security. No method of transmission is completely secure; please use strong passwords if account features are introduced.

11. Children

Our herbal tea products and website are directed at adults. We do not knowingly collect data from persons under sixteen without parental consent. Contact us to request deletion if you believe a minor submitted data.

12. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects. Product recommendations on the site are editorial, not based on automated personal profiling.

13. Changes to This Policy

We may update this Privacy Policy when we launch new blends, change processors, or adapt to legal requirements. The date at the top will change, and material updates may be highlighted on ligamentsywashin.ddd.

14. Contact

NatureSteep, Heikkiläntie 10, 00210 Helsinki, Finland. Phone: +358504902815. Email: info@ligamentsywashin.world. Visit reach-us.html for our contact form.